Shipping Policy

Thank you for choosing Ivan Trekz for your travel product needs! This Shipping Policy outlines the details regarding the shipment of your orders.

1. Shipping Method

We only offer Cash on Delivery (COD) as the payment method. Payment will be collected in cash at the time of delivery.

2. Shipping Areas

If your location is not listed, please contact us to inquire about possible shipping options.

3. Order Processing Time

• Orders are typically processed within 1-2 business days after your order is placed. Please note that orders are only processed on business days (Monday to Friday).

4. Delivery Time

• Once your order has been processed, delivery will usually take between 3-7 business days depending on your location. Delivery times may vary due to factors beyond our control, such as weather conditions or local logistics.

5. Delivery Confirmation

Upon dispatch, you will receive a notification confirming that your order is on its way, along with an estimated delivery time.

6. Customer Responsibilities

To ensure a smooth delivery process:

• Please provide accurate shipping information, including your full name, address, and contact number.
• Ensure that you are available at the delivery address to receive your order. If you are unavailable, the delivery personnel will contact you to reschedule.

7. Issues with Delivery

If you encounter any issues with your delivery, such as delays or missed deliveries, please contact our customer support team within 24 hours of the expected delivery date. We will do our best to resolve any issues promptly.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us at: [email protected]