Return and Refund Policy

At Ivan Trekz, we strive to provide you with high-quality travel products. However, due to our payment method of cash on delivery (COD), our return and refund policy is specific. Please read the following terms carefully:

1. Returns

• No Returns Accepted: All sales are final, and we do not accept returns for any products purchased from Ivan Trekz. Before confirming your order, please ensure that you have selected the correct items and are satisfied with your purchase.

2. Refunds

• No Refunds Issued: As we only accept cash on delivery, we do not issue refunds for any purchased items. Once the order is delivered and payment is made, the transaction is considered complete.

3. Defective or Damaged Products

• If you receive a defective or damaged product, please contact our customer support team within 24 hours of delivery. We will review your case and may offer a replacement if the issue is valid. To process your request, please provide:
  • Your order number
  • A description of the issue
  • Photographic evidence of the damage or defect

4. Order Cancellation

• Before Delivery: You may cancel your order at any time before it has been dispatched for delivery. Please contact us as soon as possible to cancel your order.
• After Dispatch: If your order has already been dispatched, you cannot cancel it. The cash payment will be required upon delivery.

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team at: [email protected]